Privacy Policy

This Privacy Policy explains how SmartIPTV (“we”, “us”, “our”) collects, uses and protects information when you interact with our website (smartiptvi.com) or contact us via WhatsApp or email.

Information We Collect

We collect only what is necessary to provide our service:

• Contact details you provide, such as your WhatsApp number or email address, when you request a trial or subscribe to a plan.
• Payment confirmation details needed to activate or renew your subscription. We do not store full payment card numbers.
• Basic technical information (such as browser type and general location) collected automatically when you visit our website, for security and performance purposes.

How We Use Your Information

We use the information we collect to activate and manage your subscription, respond to support requests, send you service-related updates (such as renewal reminders), and improve the reliability of our service.

How We Protect Your Information

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss or misuse. We do not sell your personal information to third parties.

Your Rights

You can request access to, correction of, or deletion of your personal information at any time by contacting us at Hamzamin230@gmail.com or via WhatsApp.

Third-Party Services

We may use third-party tools (such as WhatsApp Business and payment processors) to deliver our service. These providers have their own privacy policies governing the data they process on our behalf.

Terms of Service

By subscribing to or using SmartIPTV, you agree to the following terms.

Service Description

SmartIPTV provides access to live television channels, video-on-demand content and related streaming services delivered over the internet, accessible via compatible devices and applications.

Account Use

Your subscription credentials are for your personal use within the connection limit of your chosen plan (1, 2 or 3 devices). Sharing or reselling credentials outside your household may result in suspension without refund.

Free Trial

Free trials provide temporary full access to our service so you can evaluate quality and content before subscribing. Trials are limited to one per person and carry no payment obligation.

Payments & Renewals

Plans are billed once for the selected duration (1, 3, 6 or 12 months). There is no automatic recurring billing — you choose when to renew. Prices are listed in USD and may change for future purchases, without affecting an already-active subscription.

Service Availability

While we maintain infrastructure targeting 99.9% uptime, occasional interruptions can occur due to factors outside our control (source provider issues, internet connectivity, third-party outages). We work to resolve any disruption as quickly as possible.

Acceptable Use

You agree not to use the service for any unlawful purpose, and not to attempt to disrupt, reverse-engineer or resell access to our infrastructure.

Limitation of Liability

SmartIPTV is provided “as is.” We are not liable for indirect or incidental damages arising from use of the service, to the maximum extent permitted by applicable law.

Refund Policy

We want you to be fully satisfied with SmartIPTV. If you are not, here is exactly how our refund process works.

7-Day Money-Back Guarantee

If you are not satisfied with your subscription, you may request a full refund within 7 days of your purchase date — no questions asked.

How to Request a Refund

Message us on WhatsApp or email Hamzamin230@gmail.com with your order details. Refunds are processed within 3-5 business days to your original payment method.

Exceptions

• Refund requests made after the 7-day window are handled on a case-by-case basis.
• Free trials carry no payment and are therefore not eligible for refund (there is nothing to refund).
• Accounts suspended for violating our Terms of Service (such as credential sharing outside the plan limit) are not eligible for refund.

Renewals

Since we do not use automatic recurring billing, there are no surprise renewal charges. Every payment is a deliberate action you take when you choose to renew.